Chromic Audio Support
Contact
- Email: support@klisten.com — account, subscription, playback, permissions, privacy (access/correction/deletion/restriction), safety, and copyright.
- Response: as soon as possible on business days (a concrete response-time commitment will be announced once our operations policy is finalized).
- No phone support.
FAQ
"Does the app send my music to a server?"
No. All DSP processing happens on-device; audio data is never transmitted.
"Does WiseAudio use the microphone?"
No. The hearing-response test uses test tones and on-screen responses only. The microphone is used only during ActiveTune measurement; microphone audio is processed transiently on-device and is not stored or transmitted.
"How do I cancel the subscription?"
Cancel in Google Play subscription settings (payments are handled by Google Play).
"How do I delete my account?"
Use the in-app account deletion flow or contact support@klisten.com. Requests are processed within 30 days. See Account Deletion for details.
"What happened to KListen Player?"
It has been brought into Chromic Audio; the app is planned to continue via the same-app update path.
Safety note
- High volume or excessive DSP gain can strain your hearing. Keep your listening level safe.
- Chromic Audio is not a medical device. See the sound safety page.